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How do I return or exchange an item?

Please contact customer service at support@vxbrandz.com or call us at 816-322-7000 for more information on returning or exchanging an item. Thank you.

Returns Authorization Process (RA Process):

If your product is found to have arrived defective, you may be able to return it for an exchange. Items that show signs of wear or heavy use may not be returned. Atomizers, Cartomizers, and Sale or discounted items may not be returned unless Dead On Arrival (DOA) and customer must notify us of DOA hardware within 24 hrs of receiving shipment to qualify for exchange. E-Liquids, Unflavored Nicotine, PG, VG, and Concentrated Flavorings cannot be returned or exchanged.

  • Shipping charges are not refunded.
  • Returns are handled on a case-by-case basis and authorized at our discretion.
  • Non-defective returns are subject to a 20% restocking fee.
  • Items returned without authorization will not be processed, items may be discarded, or items may be returned to inventory and a store credit provided to customer minus a 20% restocking fee.
  • Certain restrictions apply.

RA Process Procedures:

  1. Click on My Account at the top of the page (Login if necessary)
  2. Click on Completed Orders
  3. Click on Return Items
  4. Fill out all information and give a detailed description/reason for return
  5. Wait for RA approval email from My Freedom Smokes (which will contain your RA Number)
  6. BEFORE MAILING PACKAGE WRITE THE RA NUMBER ON OUTSIDE OF THE PACKAGE
  7. Mail item(s) back in a padded envelope or small box. (DO NOT MAIL IN A STANDARD ENVELOPE)

***If defective item(s) are part of a kit or bundle including multiple products, then only the defective item(s) should be returned (i.e. Do not return the entire starter kit if only one battery is defective, instead return only the defective battery).

Start Returns Process: Completed Orders

Warranty Disclaimer

A change has recently been made to our Warranty Policy. Batteries and chargers now come with a 30 day replacement warranty and an extended 60 day prorated warranty when purchased at retail price. Warranty covers product failure or defects only. Time frame for 30 and 60 day warranty is calculated based on the date the product arrived at shipping address on order and the date we were first notified of a possible defective product. When purchased with coupon codes

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